PUBLIC OFFER

on the conclusion of an agreement for the use of the sports app-marketplace GoGym

1. General Provisions 

1.1 This Public Offer (hereinafter referred to as the “Offer”) is an official offer from «TITAN» Individual Entrepreneur, addressed to any legally capable person (hereinafter referred to as the “User”) to accept the terms of this agreement (hereinafter referred to as the “Agreement”) and start using the GoGym mobile application (hereinafter referred to as the “Application”).

1.2 The Application is a marketplace for searching, booking, paying and providing sports services between Clients, Coaches and Sports Facilities.

1.3 Acceptance of the Offer (registration and use of the Application) confirms the User’s full agreement with the terms of this agreement.

1.4 Users of this Application can only be fully capable persons over the age of 18. 

1.5 Registration of minors (under 18 years of age) is possible only through the account of a legal representative (parent, guardian) or through a Coach who is an entrepreneur, with confirmation of the consent of the legal representative.

1.6 Coaches have the right to register their wards (underage athletes) with the written consent of their legal representatives, taking full responsibility for the accuracy of the data.

1.7 Minors can use the service only through the account of an Adult User who is fully responsible for all actions and payments.

2. Participants and status 

2.1 Clients/Athletes – are individuals purchasing the services of Coaches and Sports Facilities.

2.2 Coaches/instructors – are individual entrepreneurs providing sports services. 

2.3 Sports facilities — entrepreneurs or legal entities offering season tickets, gym rentals, coaching services, and other sporting events.. 

2.4 All Coaches and Sports Facilities are obliged to confirm their entrepreneurial status and bear tax and legal responsibility for the services provided.

3. Subject of the agreement 

3.1 The GoGym application provides a technical platform for interaction between the parties. 

3.2 The Application Administration is not a party to transactions between Users and is not responsible for the quality, safety and legality of the services provided.

3.3 The Administration has the right to suspend or block accounts in the event of violations, frequent complaints, suspicions of fraud, violation of the law, as well as for other reasons that threaten the security of the service and its Users. 

4. Financial conditions and calculations 

4.1 Payment for services is carried out through the built-in payment systems of the Application.

4.2 For the provision of the Application services, a commission (in accordance with that stated in the application) is withheld from Trainers and Sports Facilities for each paid service.

4.3 The commission is automatically withheld by the system for each transaction.

4.4 Mutual settlements between Coaches and Sports Facilities are carried out taking into account possible agreements of the parties, fixed in the Appendix.

4.5 All payments, refunds and deductions are displayed in the personal accounts of participants.

5. Bonus system

5.1 For activity in the Application, Customers receive bonus points (for purchases, reviews, participation in promotions).

5.2 Bonuses can be used to pay up to 30% of the cost of the service.

5.3 Bonuses are valid for 6 months from the date of accrual, after which they expire.

5.4 Coaches and Sports Facilities receive rating privileges (Bronze, Silver, Gold, Platinum), which affect the visibility of their services in the Application.

6. Refund Policy

6.1 Refunds are possible in the following cases: – cancellation of the service by the Coach or the Sports Facility; – a technical failure that made it impossible to receive the service; – closure of the Sports Facility for more than 14 days.

6.2 Refund at the initiative of the Client:

Single (1 pc.) training in all formats: individual, personal, group, open day.

Time remaining before the start of the booked training session	Deduction from the client	how much % of the deduction amount will the coach receive	how much % of the  deduction  amount will the system receive
more than 72 hours	No deductions	–	–
72-48 hours before training	10 % deduction from the amount of each cancelled training session	70%	30%
47-25 hours before training	15 % deduction from the amount of each cancelled training session	70%	30%
24-12  hours before training	25 % deduction from the amount of each cancelled training session	70%	30%
12 – 1  hours before training	35 % deduction from the amount of each cancelled training session	70%	30%
less than 1 hour before training	45 % deduction from the amount of each cancelled training session	70%	30%

No refunds will be given once training has started.

A block (package) of training sessions.

Have you already started training as part of the training block?	How much time is left before the first training session within the block?	What’s happening?
No, we haven’t started.	more than 3 days	cancellation of the entire block and full refund
No, we haven’t started.	less than 3 days	Cancellation is not possible
Yes, we have started	–	Cancellation is not possible

No refunds will be given once training has started.

6.3 Funds are returned to the Client’s internal account with the possibility of withdrawal or reuse.

7. Ratings and reviews

7.1 Upon completion of the services, the parties may leave mutual feedback and assessments. 

7.2 Systematic negative reviews may lead to a decrease in rating and account blocking. 

7.3 Coaches have the right to restrict access to their services to unwanted Clients.

8. Responsibility of the parties 

8.1 Coaches and Sports Facilities are fully responsible for the quality and safety of the services.

8.2 The Application Administration is not responsible for any losses, damages or dissatisfaction resulting from the actions of third parties.

8.3 The administration has the right to restrict, block and delete accounts of violators without refund in case of systematic violations.

8.4 Users agree to the processing of their personal data for the purposes of the service. 

9. Final Provisions 

9.1 The terms of the Offer may be changed unilaterally by the Administration with the mandatory publication of a new version in the Application.

9.2 Continued use of the Application means acceptance of the current version of the Offer. 

9.3 All disputes are resolved through negotiations, in case of impossibility — through the court at the place of registration of the copyright holder of the application.